It is crucial for businesses to train employees on the importance of customer relationships and customer retention. The market will become even more competitive in the future of change management. Globalization is also becoming more important than ever as companies expand not only in America, but in numerous other countries. During this rapid expansion, there will be a growing demand for cultural and diversity awareness, which must be taught to every employee. Companies will need to know how to manage this change and understand their markets in order to be successful and to prevent culture conflicts and misunderstandings. Globalization will also increase diversity in the workforce, reinforcing the need for diversity training.
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